Quality strongly affects all business: any lack of quality always involves a waste of resources and often the loss of dissatisfied customers, with serious repercussions on the income statement of each company.

The qualitative result is never randomly achieved but is the result of all processes and all control activities set.

When the quality result is not useful to your business you need to go beyond the concept of “compliance/conformity”, it is necessary to review:

  • shutterstock_181052216Organization
  • Processes
  • Methods
  • Management

and it is needed to think in terms of:

  • Competitiveness
  • Cost Containment
  • Customer Satisfaction.


“Defects are not free. Somebody makes them and gets paid for making them” (W.E. Deming)